TESTIMONIALS

OUR SERVICES

PLANNING

“SVIAA delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

NINA SERCHAN

GLOBAL CO.

Once we have executive buy-in, we oversee the implementation process from start to finish.

EFFICIENCIES

Shailendra Khatri monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

We identify technology, training, and processes to take your service team to the next level.

IMPLEMENT

SEASONED PROS

ASSESSMENT

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET.

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

Shailendra Khatri uses surveys, interviews, and observation to conduct a comprehensive service audit.